@inbook {ekcsiouglu2013user, title = {A user experience study of airline websites}, booktitle = {Design, User Experience, and Usability. Web, Mobile, and Product Design}, year = {2013}, pages = {173{\textendash}182}, publisher = {Springer Berlin Heidelberg}, organization = {Springer Berlin Heidelberg}, author = {Mahmut Ek{\c s}io{\u g}lu and Kiris, Esin and \cCak{\i}r, Tu{\u g}ba and G{\"u}vendik, Merve and Koyut{\"u}rk, Efsane D and Y{\i}lmaz, Merve} }